Return and Refund Policy

RETURN & REFUND POLICY

Thank you for shopping at Dream Customs. 
We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we're here to help.

RETURNS

• You have 7 days from the date of delivery to return an item.
• To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
• Certain items, such as perishable goods, custom products, and digital downloads, are not eligible for return.
• To initiate a return, please contact us at [email protected] or WhatsApp +6589521157 with your order number.
• Customers are responsible for return shipping costs.
  
  

REFUNDS

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed to your original payment method within 7 business days.
• If your return is rejected, we will notify you and provide further instructions.
• Shipping costs are non-refundable.
• We are not responsible for any lost shipments and will not be refunding the customer for such cases.
  
  

EXCHANGES

• If you need to exchange an item for a different size or colour, please contact us at [email protected] within 7 days of receiving your order.
• Exchanges are subject to product availability.
  
  

MANUFACTURING DEFECTIVE ITEMS

• If you receive a manufacturing defective item, please contact us immediately with photos of the product and packaging.
• Dream Customs will not be responsible for any damages caused during the process of shipping.
• We will process your refund within 7 business days after the confirmation.
  
  

LATE OR MISSING REFUNDS

• If you haven’t received your refund within the expected timeframe, please check with your bank or payment provider.
• If you still have not received your refund, contact us at [email protected]
  
  

CONTACT US

If you have any questions about our Return & Refund Policy, please reach out to us at [email protected]

Alternatively, you can drop us a Direct Message in the following pages:
Whatsapp: https://wa.me/message/C4M2XSVT7E5HM1

Facebook: https://www.facebook.com/DreamCustomsSG